Wirral Patient Advice and Liaison Services (PALS)

Who we are and what we do

The PALS team provides a confidential service, helping you sort out any concerns you may have about the service you are receiving, and guiding you through the different services available from the NHS.  PALS is provided to Wirral CCG by Wired, a charity provider under contract.  All Wired staff are governed by the same standards of patient confidentiality as NHS employed staff and all records are held securely according to the Data Commissioner registration standards.

Our services

WIRED’s Patient Advice and Liaison Officers can:

  • Meet with you face to face to discuss your case (by prior appointment)
  • Help sort out problems quickly on your behalf
  • Listen to your concerns, ideas or queries
  • Advise and support you with your concern
  • Provide information on NHS services
  • Pass on compliments about services

How to access our services

Individuals can contact our services directly using the telephone number or email address below

How to contact Wirral PALS

To contact WIRED PALS please call on:

0800 054 2137 or 0151 363 3948  (staffed Monday to Friday 9am – 4.30pm)

or email WirralPals@wired.me.uk

Wirral Patient Advice and Liaison Services (PALS)
Useful Information: