Coronavirus/Covid 19

Public Statement from, David Maguire, Chief Executive of WIRED. 27th March 2020

I am pleased to be able to confirm that although we have suspended face to face meetings and scooter hire service the majority of our services remain fully operational and our staff and volunteers are available via telephone, email, and video call to continue to support you as always. However, this week, in response to the Coronavirus pandemic, WIRED has migrated the whole organisation to home working arrangements which means that until further notice WIRED’s offices in Birkenhead, Liscard, New Brighton, Liverpool and Warrington will be closed. Our dedicated team of staff and volunteers will continue to be available through our existing telephone and email helplines information, advice and support channels as usual. Please don’t hesitate to call or email us, even if it’s just for some reassurance or information about local services, we are happy to help. We have over 10,000 people registered with us for support and we will continue to do our very best during this period of change.

Patient Advice and Liaison Service (PALS) 

Who we are and what we do

The PALS team provides a confidential service, helping you sort out any concerns you may have about the service you are receiving, and guiding you through the different services available from the NHS.  PALS is provided to Wirral CCG by Wired, a charity provider under contract.  All Wired staff are governed by the same standards of patient confidentiality as NHS employed staff and all records are held securely according to the Data Commissioner registration standards.

Our services

WIRED’s Patient Advice and Liaison Officers can:

  • Meet with you face to face to discuss your case (by prior appointment)
  • Help sort out problems quickly on your behalf
  • Listen to your concerns, ideas or queries
  • Advise and support you with your concern
  • Provide information on NHS services
  • Pass on compliments about services

How to access our services

Individuals can contact our services directly using the telephone number or email address below

How to contact Wirral PALS

To contact WIRED PALS please call 0800 054 2137 or 0151 363 3948  (staffed Monday to Friday 9am – 4.30pm) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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