Who we are and what we do

The Community Matters Early Help service has been developed to help families and children get the services they need, when they need it. WIRED are one of a number of organisations who have been commissioned by Wirral Council to deliver the Community Matters Early Help service. Early help means taking action to support a child, young person or their family as soon as a problem emerges. It can be required at any stage in a child's life, from pre-birth to adulthood, and applies to any problem or need that the family can't deal with alone. WIRED’s Early Help team provide lead family support workers who can work alongside families to improve their day-to-day life and future outcomes in relation to health, well-being and employment.

How does it work?

Families can contact the Early Help team at WIRED directly for support or sometimes families will be referred to WIRED from Home Start Wirral or from Wirral Council. An eligibility check will be carried out to see if Early Help is the right service for the family, eligible families will be allocated a WIRED Early Help Family Support Worker who will support the family to;

  • Complete an early help assessment of need (EHAT)
  • Agree a plan to improve the health and wellbeing of the children and to enhance the families daily lived experience as a whole
  • Complete the actions in their family plan
  • Engage with other relevant support e.g. Team around the family (TAF)

How to access our services

Individuals can contact the Early help team at WIRED directly on the telephone number below, or they can be referred to WIRED by their support worker/social worker or Wirral Council. All referrals will be initially redirected to Home Start Wirral, who are responsible for allocating referred families to lead worker organisations, WIRED is one of the lead worker organisations.

How to contact WIRED Community Matters Early Help team

To contact WIRED Community Matters Early Help team please call 0151 318 1460 (staffed Monday to Friday 9am – 4.30pm).

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