Coronavirus/Covid 19

Public Statement from, David Maguire, Chief Executive of WIRED. 27th March 2020

I am pleased to be able to confirm that although we have suspended face to face meetings and scooter hire service the majority of our services remain fully operational and our staff and volunteers are available via telephone, email, and video call to continue to support you as always. However, this week, in response to the Coronavirus pandemic, WIRED has migrated the whole organisation to home working arrangements which means that until further notice WIRED’s offices in Birkenhead, Liscard, New Brighton, Liverpool and Warrington will be closed. Our dedicated team of staff and volunteers will continue to be available through our existing telephone and email helplines information, advice and support channels as usual. Please don’t hesitate to call or email us, even if it’s just for some reassurance or information about local services, we are happy to help. We have over 10,000 people registered with us for support and we will continue to do our very best during this period of change.

Carers - please click the link below to tell us about your concerns and support needs during this period of Coronavirus/Covid-19 emergency government restrictions and we will contact you to see how we can help.



Who we are and what we do

The Wirral Carers Health and Wellbeing Service provides free support to adult Carers (including Parent Carers and Young Adult Carers in transition), the service focuses on identifying Carers and supporting them to access services to assist them in their caring roll and to help them to maintain and improve their health and wellbeing. The overall aim of the Carers Health and Wellbeing Service is to improve the quality of life for Carers in Wirral, supporting them to sustain their caring role and enhancing their ability to enjoy a life outside of their caring role. 

Our services

The Carer’s Health and Wellbeing Service provides a range of services including; 

  • Carers personal grant - A one-off payment within the financial year to Carers aged 16 years and over, to promote their health and wellbeing, or assist them to continue to care
  • Carers information, advice, support & activities - Information, advice and support for Carers provided via telephone, email, social media, website and face to face appointments including signposting to local services, benefits advice, support groups, leisure activities, emotional support and counselling. Download the latest carers e news letter from this page for more information
  • Carers Emergency Contact Service - Carers are issued with a unique identifier number and a central telephone number which operates 24 hours, 7 days a week (currently Wirral Independence Service). In the event of a Carer having an emergency e.g. is involved in an accident, and is unable to provide care to the cared for, back up support can be triggered through contacting the central telephone service
  • Adult Carers online assessments - Support for Carers, where appropriate, to complete an On-line Adult Carer Assessment.
  • Carers training - A flexible 6 week training (1 session per week) programme for Carers that includes understanding the role of a Carer, Carer’s rights, power of attorney, local Carer support services, managing stress/building resilience and food energetics
  • Carer awareness training for professionals - Training sessions for professionals that promote Carer awareness. This also included working with GP’s and the NHS to identify Carers and to improve support for Carers health and wellbeing.
  • Dementia Carer Support - The Dementia Carer Support Service is for Carers who care for a loved one who has dementia. We run our Carer Support Service to help take some of the strain with both practical and emotional support

How to access our services

Carers can contact our services directly using the telephone number or email address below or they can request to be referred to WIRED by a GP, a local organisation or any other professional

How to contact us

To contact the Carers Health and Wellbeing Service please call the Carers helpline on 0151 670 0777 (staffed Monday to Friday 9am – 4pm), email This email address is being protected from spambots. You need JavaScript enabled to view it. or text CARER to 87007.

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